Ultra-Tech fully guarantees our products. We will refund or replace any product that does not meet our customer’s requirements.

Our president outlines the beginnings of our quality guarantee:

“It was our first year in business and a large shipment had just been rejected from our primary customer. We were devastated.

Discussing this situation with another printer I received the following advice: ‘Tom, all suppliers make mistakes and this one won’t be your last – it’s how you respond that your customers will remember.’

That simple but great advice has become an underlying philosophy of the company. Nobody likes rejections, and we do everything we can to avoid errors and learn from our mistakes."

Counter